The Clubhouse Casino Privacy Policy
Becoming a member means trusting the club with some of your information, and this policy sets out plainly what is gathered, the reasons behind it, and the say you keep over it. It applies to every member and visitor who opens an account, makes a deposit, plays a round, or reaches out to support. The casino is operated by Novatrix SRL and licensed by the Tobique Gaming Commission under licence No. 0000002.
Information we collect
The data held about you falls into a few clear groups, gathered only where it serves a real purpose:
- Account details — name, date of birth, email, phone number, residential address and the username and password tied to your login.
- Payment information — the deposit and withdrawal methods you use, transaction amounts and timestamps, and the wallet or card identifiers needed to move funds through the cashier.
- Verification records — identity and address documents collected during KYC, which is completed before a first cashout and confirms you are 18 or over.
- Gameplay activity — the pokies and tables you open, bet and bonus history, session length and tournament entries.
- Support records — the messages, live chat transcripts and emails exchanged when you contact the team.
- Technical signals — device type, browser, IP address and approximate location, captured automatically when you visit.
How your information is used
Each piece of data earns its place. In practice, it lets the club:
- Open and run your account, process deposits and withdrawals, and keep the lobby working on your device.
- Confirm identity and age, meet licensing obligations, and guard against fraud, money laundering and underage play.
- Apply bonuses, free spins, cashback and VIP rewards correctly, and track wagering against the terms you accepted.
- Answer support queries and keep a record so a follow-up picks up where the last conversation left off.
- Send service messages about your account, and — where you have opted in — promotional offers you can switch off at any time.
Cookies and how the lobby remembers you
Cookies and similar tools keep you logged in, remember your preferences, and help the team understand how the lobby is used so it can run more smoothly. Some are essential to play; others handle analytics and, where permitted, marketing. You can manage or clear cookies through your browser settings, though turning off essential ones may stop parts of your account from loading as intended.
Security measures
Information moving between your device and the cashier is protected with SSL encryption, and access to stored data is limited to staff who need it to do their work. Verification documents and payment records are held under access controls and monitored systems. No method of transmission or storage is ever completely impenetrable, so it is worth keeping your password private and unique and contacting support straight away if you suspect anyone else has reached your account.
How long we keep your data
Records are retained for as long as your account is active and afterwards for the period the licence and anti-money-laundering rules require. This means some financial and verification records are held for a set number of years even after an account is closed; once no legal or operational reason to keep information remains, it is deleted or anonymised.
Third-party processors
Running the club relies on trusted partners who handle specific tasks on the casino's behalf, each bound to keep your data confidential and use it only for the service provided:
| Partner type | What they handle |
|---|---|
| Payment providers | Processing card, e-wallet, bank and crypto transactions through the cashier |
| Identity and KYC services | Checking verification documents and confirming age and identity |
| Game studios | Delivering the pokies and live tables you play in the lobby |
| Analytics and communications | Measuring lobby performance and sending account and opted-in marketing messages |
Cross-border processing
Because the operator and several of these partners are based outside Australia, your information may be processed and stored in other countries. Wherever it travels, the same standard of protection set out in this policy follows it, and transfers are made only to handle the services described above.
Your choices and how to act on them
The information held about you stays under your control. Through the official support route you can:
- Request access to the personal data on file and ask for a copy.
- Update or correct account details that are out of date or inaccurate.
- Turn marketing messages on or off without affecting essential service notices.
- Close your account, subject to the retention rules above for records the licence requires.
To make any of these requests, reach the team through 24/7 live chat or email and the matter will be handled by the support staff who manage member data. This policy may be updated from time to time, and the current version is always the one published in the club.